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AKDesigns Boutique Machine Embroidery

Policies / Shipping / Terms

Copyright

AKDesigns Boutique is the sole copyright holder of all of our designs. Once you purchase, you can stitch these designs on any item for yourself or for resell, but you may not resell, share or trade the design file.

Terms of Use

The designs purchased may be stitched on items to be sold, but the digital design file (downloaded, e-mailed, CD, or USB) CANNOT BE SOLD, TRADED, or SHARED. THIS INCLUDES PURCHASING WITH THE INTENT TO COPY AND SHARE WITH YOUR FRIENDS.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. Commitment to Data Security - Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information - If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

  • By e-mail: customerservice@akdesignsboutique.com
  • By Phone: 678-390-2641

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Return Policy

Please contact us with any questions about your purchase before trying to resolve through other channels.

  • By e-mail: customerservice@akdesignsboutique.com
  • By Phone: 678-390-2641

Embroidery Software [all]:

Once registration numbers are distributed or the CD has been shipped, the sale is considered final. Please take advantage of the free trial versions to ensure that the software will cover your needs.

  • S&S Computing [SewWhat-Pro, SewArt, SewWrite, SewIconz, and SewClean] - S&S Computing software can be downloaded and trialed in Demo mode before purchasing a license by using the Download buttons on the product pages. We strongly encourage potential customers to first try the Demo before purchasing the software license. For that reason, refunds are not offered except in extenuating circumstances. When a refund is granted, a $15 deactivation fee will be deducted. Please contact us to discuss.
  • Needleheads [Monogram Wizard Plus & Extended Features] - all sales are final/no refunds.
  • Embird [Embird Editing, Embird Digitizing, Embird Font Engine, Embird Pre-Digitized Alphabets] - all sales are final/no refunds.

Embroidery Designs [includes everything in the All Embroidery category]:

Because of the electronic nature of our embroidery designs, all sales are final / no refunds.
Note: Quality of our designs can only be guaranteed as purchased in its original state and size. We cannot account for modifications that some software programs apply to designs when opened. If you're having problems with how a design is stitching, please perform this simple test to see if it's the design or your software - transfer an original file directly to your machine without opening in your software first and test stitch. As always, if you have an issue, please e-mail or call and we'll help any way we can. If we cannot help resolve the issue that you're experiencing, we will issue a refund

Ready to Cut Artwork for Vinyl [all]:

Because of the electronic nature of these files, all sales are final / no refunds.

 Gift Cards/Gift Certificates:

Once gift card/certificate number is distributed [by e-mail], the sale is considered final/no refunds.

Shipping/Downloading

All of our products have different Shipping/Downloading options and times, so please see the item that you purchased to see the shipping details.

We DO NOT ship outside the USA

Embroidery Designs and Ready-to-Cut Vinyl Artwork

  • Instant Download - Available WORLDWIDE and available for download immediately after payment is processed.
  • 3 Pack, 6 Pack, and 9 Pack Bundle Deals - Available WORLDWIDE and your design sets will be e-mailed to you within 24 hours of your order.
  • USB by Mail - Available USA only and will be made and shipped within 2 Business Days of purchase.

Embroidery Software

  • S&S Computing [SewWhat-Pro, SewArt, SewWrite, SewIconz, and SewClean] - Available WORLDWIDE and serial # will be e-mailed from Embird within 24 hours of purchase.
  • Embird [Embird Editing, Embird Digitizing, Embird Font Engine, Embird Pre-Digitized Alphabets] - Available WORLDWIDE and registration information will be e-mailed from Embird within 24 hours of purchase.
  • Needleheads [Monogram Wizard Plus & Extended Features] - Available USA only and if item is in stock it will ship within 2 business days of purchase. If item isn't in stock, it will ship within 3-4 business days from purchase.

Terms of Sale

All of our designs are Machine Embroidery Designs. You will need an embroidery machine to stitch these designs. You will also need software/hardware to transfer our designs to your embroidery machine. If your machine does not allow you to combine designs, you will probably need software to combine designs [like SewWhat Pro or Embird] as well. It is the buyer's responsibility to know the format needed and if you have the appropriate software/hardware necessary to use the designs. We do offer full support and will answer any questions, so just e-mail us if you need something. We are not responsible for the quality of designs that you modify (including resizing). If you have problems with the original designs we will assist you in solving the problem.

Discount Policy

Discounts cannot be combined. Discounts cannot be used on past purchases. Discount codes must be used at time of purchase; refunds or store credits will not be issued.