Please contact us with any questions about your purchase before trying to resolve through other channels.
- By e-mail: firstname.lastname@example.org
- By Phone: 678-390-2641
Embroidery Software [all]:
Once registration numbers are distributed or the CD has been shipped, the sale is considered final. Please take advantage of the free trial versions to ensure that the software will cover your needs.
- S&S Computing [SewWhat-Pro, SewArt, SewWrite, SewIconz, and SewClean] - S&S Computing software can be downloaded and trialed in Demo mode before purchasing a license by using the Download buttons on the product pages. We strongly encourage potential customers to first try the Demo before purchasing the software license. For that reason, refunds are not offered except in extenuating circumstances. When a refund is granted, a $15 deactivation fee will be deducted. Please contact us to discuss.
- Needleheads [Monogram Wizard Plus & Extended Features] - all sales are final/no refunds.
- Embird [Embird Editing, Embird Digitizing, Embird Font Engine, Embird Pre-Digitized Alphabets] - all sales are final/no refunds.
Embroidery Designs [includes everything in the All Embroidery category]:
Because of the electronic nature of our embroidery designs, all sales are final / no refunds.
Note: Quality of our designs can only be guaranteed as purchased in its original state and size. We cannot account for modifications that some software programs apply to designs when opened. If you're having problems with how a design is stitching, please perform this simple test to see if it's the design or your software - transfer an original file directly to your machine without opening in your software first and test stitch. As always, if you have an issue, please e-mail or call and we'll help any way we can. If we cannot help resolve the issue that you're experiencing, we will issue a refund
Ready to Cut Artwork for Vinyl [all]:
Because of the electronic nature of these files, all sales are final / no refunds.
Gift Cards/Gift Certificates:
Once gift card/certificate number is distributed [by e-mail], the sale is considered final/no refunds.